How can we help?
Booking, payments, refunds and your account.
Booking
How do I book a court or a coaching session?
Open the venue or coach page, pick a day and time, and tap Continue. On the checkout page you can add a coupon, then pay. Your booking is confirmed as soon as the payment goes through, and you get an email (and an SMS if your number is on the booking).
How long are my slots held while I pay?
10 minutes from the moment you tap Continue, stretched up to 30 minutes once you open the payment window. If the payment doesn't finish in time, the slots are released so others can book them.
Where do I see my bookings?
Log in and open My account, then My bookings. Each booking has its own page with the details, the receipt and a Cancel button.
Can two people book the same slot?
No. Every court and coach slot can only be held by one booking at a time. If two people press Book at the same moment, one of them gets the slot and the other sees a message to pick another time.
Payments & refunds
How can I pay?
UPI, debit and credit cards, net banking and wallets, through Razorpay. Your card or UPI details go to Razorpay only; PlayGloba never sees or stores them.
What is the convenience fee?
2% of the booking price after any discount (at least Rs 20), plus 18% GST on the fee only. Free bookings have no fee.
My money was taken but the booking isn't confirmed.
This happens when the payment finishes after your hold ran out, or when the same booking was paid twice. We refund it automatically to the same account, usually in 5-7 working days. If you don't see it after 7 working days, contact us with your booking number.
When will I get my refund?
Refunds are sent to Razorpay within a few minutes of the cancellation. Your bank then takes 5-7 working days to show it. UPI refunds are often faster.
Cancellations
How do I cancel?
Open the booking from My account and tap Cancel. You see the refund amount before you confirm.
Until when can I cancel for free?
Courts and open games: up to 6 hours before the start. Coaching: up to 12 hours before. Events: up to 48 hours before. After that the booking can't be cancelled online.
Is the convenience fee refunded?
When you cancel, you get back the price minus any discount; the convenience fee isn't refunded. When the coach, venue or organiser cancels, you get everything back, fee included.
What if the venue or coach cancels?
You get a full refund automatically and an email, SMS or WhatsApp message telling you why.
Your account
I had an account on the old PlayGloba site.
Use Forgot password with the same email. You'll get a link to set a new password, and your account works on the new site from then on.
I didn't get the password reset email.
Check spam and promotions folders. The link works for 60 minutes and only once. You can ask for a new one after a minute.
How do I message a coach?
Open the coach's page and tap Message. Your chats are under My account, Messages. The coach gets an email when you write, and you get one when they reply.
Who can see my player profile?
Only if you switch it on under Player profile. Player pages are never shown in Google. Your email and phone are never shown on it.
Coaches & venues
How do I list myself as a coach or list my venue?
Log in, then go to Join, and pick coach or venue. We check new listings before they go live, usually within a day.
My venue is already on PlayGloba. How do I manage it?
On the List your venue page, use Already listed? and paste your venue's link. Once we approve it, the venue shows up in your venue dashboard.
When do I get paid?
A booking becomes payable 24 hours after it starts. We send payouts to your bank account or UPI once your balance is ready, minus PlayGloba's commission. You see every booking and payout in the Payouts tab of your dashboard.
Privacy & terms
What data do you keep about me?
Your name, email, and the phone number you give at checkout, plus your bookings and messages. Payout bank details are stored encrypted. We don't sell your data.
Who sees my phone number?
The coach, venue, organiser or host of a booking you made, so they can reach you about it. Nobody else.
Can I delete my account?
Yes. Write to us from the email on your account and we'll delete it. Bookings we must keep for tax reasons are kept without your name.
House rules
Be on time, play fair, and be kind to coaches, staff and other players. Don't take bookings or payments off the platform: bookings made outside PlayGloba aren't covered by refunds or support.
